đź’ł REFUND & CANCELLATION POLICY

For 24CraftsHub.com

Effective Date: 12-May-2023
Website: https://www.24craftshub.com

1. Current Service Model

At present, 24CraftsHub.com operates primarily as:

  • A free talent and casting platform, and/or
  • An advertisement-supported platform

No mandatory payments are required to browse or submit listings unless explicitly stated.

2. Future Paid Services

24CraftsHub may introduce paid features in the future, including but not limited to:

  • Featured listings
  • Promotional placements
  • Subscription-based services
  • Advertising packages

This policy will apply to all such paid offerings.

3. Cancellation of Services

Users may request cancellation of paid services by:

  • Contacting support via email
  • Providing order or transaction details

Cancellation requests must be made before service activation to be eligible for consideration.

4. Refund Eligibility

Refunds may be considered only if:

  • Payment was made due to a technical error
  • The service was not delivered as described
  • Duplicate payment occurred

All refund requests must be submitted within 7 days of payment.

5. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind
  • Dissatisfaction with responses or opportunities
  • No selection or no casting outcome
  • User-generated content removal due to policy violations
  • Partial usage of services

6. Processing of Refunds

If approved:

  • Refunds will be processed using the original payment method
  • Processing time may take 7–14 business days
  • Transaction charges, if any, may be deducted

7. Advertisement & Promotional Fees

Payments for advertisements, promotions, or featured placements are:

  • Non-transferable
  • Non-refundable once live
  • Subject to agreed campaign duration

8. Chargebacks & Disputes

Initiating a chargeback without contacting 24CraftsHub support may result in:

  • Account suspension
  • Permanent termination
  • Blacklisting from future services

9. Policy Modifications

24CraftsHub reserves the right to modify this policy at any time.
Updates will be posted on this page.

10. Governing Law

This policy is governed by the laws of India.

11. Contact Information

📧 Email: info@24craftshub.com
đź“Ť India